5. Service Level Agreement (SLA)
Service Availability
MME aims for 99% uptime, excluding planned maintenance.
Support Response Times
- Standard queries: within 48 hours
- Technical issues: within 24 hours
- Critical issues: within 4 hours
Maintenance
Scheduled maintenance will be announced in advance.
Service Limitations
We do not guarantee:
- Uninterrupted access
- Error-free operation
- Compatibility with all devices